Citigroup

Citigroup is an aggressive AI adopter deploying generative AI tools at enterprise scale, including its Citi Assist knowledge assistant, Citi Stylus document intelligence tool, AskWealth advisory platform, and AI coding tools rolled out to 30,000 developers — with the Citi AI platform reaching 180,000 employees across 83 countries by Q3 2025. The bank reports measurable productivity gains, including 100,000 developer hours freed weekly and 220,000 automated code reviews per quarter, though human oversight governance structures are also being built (an AI Review and Challenge Group within Model Risk Management). Citigroup is simultaneously executing a 20,000-job reduction by 2026 framed as organizational simplification; while the company has publicly linked AI to efficiency gains and transformation, a direct causal link between AI specifically and the layoffs is circumstantial rather than explicitly admitted at a role-replacement level. Publicly, Citi's narrative emphasizes AI as a productivity co-pilot and reskilling investment, which is broadly consistent with the operational evidence, though the simultaneous scale of job cuts and AI deployment creates a selective disclosure dynamic.