company

Walmart

Retail / E-Commerce
63Fair
Aio Composite Score
Confidence
ApplicationHeavy
high
ImpactMixed
medium
OpennessSelective
medium
Walmart is an aggressive AI adopter, deploying generative AI, agentic frameworks, and proprietary large language models (including its Wallaby series and retail-specific LLMs) across customer-facing, associate, supply chain, and back-office functions at significant scale. The company has built a four-'super-agent' AI framework, partnered with OpenAI and Google on agentic commerce, and used generative AI to improve over 850 million product catalog entries. Walmart has publicly committed to a 'Responsible AI Pledge' and announced plans to train 1.6 million workers on AI rather than replace them, though it has also announced multiple rounds of corporate layoffs alongside AI investment, creating mixed signals on workforce impact. The gap between the company's stated worker-protective posture and its simultaneous headcount freezes and restructuring rounds warrants a selective integrity rating.
Application
How is AI being used?
Heavy
high
Walmart has deployed AI in production across customer-facing shopping (Sparky, ChatGPT Instant Checkout, Gemini integration), store operations…
Impact
How have people been affected?
Mixed
medium
Positive signals include improved product discovery, faster catalog updates, and associate productivity tools benefiting 900,000 workers. However,…
Openness
Company honesty about AI use.
Selective
medium
Walmart has been unusually transparent about AI deployment scope (published pledge, CEO public statements, detailed product announcements), which…
AI Tools & Platforms Detected
GPT-4 / OpenAI APIChatGPT (Instant Checkout integration)Microsoft Azure OpenAI ServiceGoogle Gemini (via Universal Commerce Protocol)Wallaby (proprietary retail-specific LLM series)Sparky (customer-facing AI shopping agent)Marty (supplier/advertiser/seller AI agent)Wally (merchant AI agent)Wibey (internal developer CLI / GenAI bootstrapping tool)Element (internal AI platform for building/testing GenAI models)LangChainPromptflowGCP Vertex AI / Generative AI StudioRAG frameworksAutomated floor scrubbers with inventory intelligence (AI-powered robotics)
AI Hiringmoderate
30AI roles/ 450425 total
Staff Software Engineer - ML EngineeringStaff Software Engineer - MLE, People.AIPrincipal Software Engineer - Gen AIAssociate Fellow I, Machine Learning EngineerSenior Software Engineer, Machine Learning, AI
Key Evidence (12)
Walmart used generative AI to create or improve more than 850 million pieces of product catalog data; CEO McMillon stated this would have required 'nearly 100 times the current headcount' to complete manually in the same time.
2023-08-15
web searchSource ↗
Walmart launched a four-'super-agent' AI framework (Sparky for customers, Marty for suppliers, a store associate agent, and a developer agent) with 900,000 associates already asking 3 million questions per week via conversational AI; hired EVP of AI Acceleration.
2024-10-09
web searchSource ↗
Walmart developed Wallaby, a series of proprietary retail-specific LLMs trained on decades of Walmart data, and launched a more personalized AI-powered Customer Support Assistant capable of taking autonomous actions like finding orders and managing returns.
2024-10-09
web searchSource ↗
Walmart partnered with OpenAI to launch ChatGPT Instant Checkout, enabling customers to purchase Walmart products directly inside ChatGPT conversations using agentic commerce; described as OpenAI's largest retail partner to date.
web searchSource ↗
Walmart and Google announced a partnership to integrate Walmart and Sam's Club shopping directly into Google Gemini via the Universal Commerce Protocol, enabling agentic purchases with personalization based on past purchases.
2026-01-11
web searchSource ↗
Walmart's FY2025 10-K explicitly lists 'investments in technology (including the use of artificial intelligence and generative AI)' as a material forward-looking investment area, indicating board-level disclosure of AI as a core business driver.
2025-03-14
sec filingSource ↗
What insider reports could clarify
  • Are AI-generated customer support resolutions reviewed by humans before being sent to customers?
  • Have any store associate roles been directly eliminated and replaced with AI tools rather than redeployed?
  • How does Walmart audit Wallaby and third-party LLM outputs for accuracy or bias before customer exposure?
  • Do the 1.6 million associates being trained on AI receive meaningful upskilling, or is it surface-level awareness?
  • Have sellers or advertisers using Marty reported errors or harmful recommendations from the AI agent?
Submit a ReportClaim This Profile